Benelux

Account Manager/Customer Success Manager monday.com

Location: Arnhem
Languages: Dutch & English
Level: Mid (2–4 years AM experience)

Do you enjoy working closely with customers, building long-term relationships, and representing a product you genuinely believe in (and that’s actually fun to work with)? If so, we’d love to meet you.

Founded in 2020 in Belgium, Tryve helps teams work smarter and more efficiently with digital tools for project management and CRM. Over the years, we’ve grown into a trusted monday.com Platinum Partner, supporting customers across Europe, with offices in Belgium, the Netherlands, and France.

What makes us different? Our exclusive focus on monday.com. We partner with organizations throughout their entire monday.com journey, from implementation and training to consultancy and managed services. With strong in-house expertise, a hands-on, personalized approach, and a deep understanding of how our customers work, we help teams get real value out of monday.com.

Your role

In this role, you combine account management with customer success. You are the main point of contact for your customers and help them get as much value as possible from their monday.com investment.

In practice, this means you will:

Build and maintain strong relationships with customers and support them in achieving their goals with monday.com
Identify growth and expansion opportunities with existing accounts and guide customers through that journey
Lead conversations around contract renewals and commercial agreements, always with a long-term partnership in mind
Actively participate in account management initiatives that strengthen the customer experience, such as customer events, roundtables, and webinars
Educate and support customers through trainings and demos, helping them stay up to date with the latest monday.com features and best practices
Work closely with sales and marketing, contributing to Tryve’s overall commercial growth

What you bring

You have a passion for digital tools and understand how smart digital processes help organizations move forward
Experience with monday.com or a similar SaaS solution is a strong plus
You have at least two years of experience in account management, project management, customer success, or a comparable client-facing role
You speak fluent Dutch and English (required)
You bring a positive mindset, see challenges as opportunities, and approach every customer interaction with empathy and energy

What you can expect from us

A role in an ambitious, fast-growing SaaS company
A young, diverse, and international team of colleagues
Plenty of autonomy and room for personal growth
Training and certifications to become a true monday.com expert
A competitive salary package with a bonus plan
The opportunity to work with customers across a wide range of industries, including events, retail, healthcare, and more
Fun team moments, from our annual off-site and team activities to trips to monday.com events in London or Paris
Hybrid working with flexible hours, with at least two days per week at our office in Arnhem. This is an important part of the role, so we’re looking for someone who can easily commute to Arnhem